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NHS Phone Survey

NHS Phone Survey

Oct 4, 2018

Healthwatch Somerset is calling for improvements in the NHS non-emergency phone service - 101. 

A survey by county’s independent health watchdog showed the service was disliked for long waiting times, repetitive questions and ‘robotic’ phone operatives.

A spokesman for Somerset Clinical Commissioning Group said improvements were being made to the 101 service but would not take effect until February next yr.

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